Nannyeze Ltd is committed to providing a high standard of training, childcare and support. We take all feedback seriously. If something has gone wrong, we want to know so that we can put it right and improve. You will not be treated unfavourably for raising a concern in good faith.
You can raise a complaint by email at info@nannyeze.co.uk, by phone on 07768 940 571 · 07387 846 504, or in writing to Nannyeze Ltd, Blithehale Court, 3 Birkbeck Street, London E2 6JY.
To help us look into your complaint quickly, please include:
We will acknowledge your complaint within five working days of receiving it. We will then look into the matter fairly and aim to provide a full response within twenty working days. If we need more time, for example where a complaint is complex, we will let you know and keep you updated.
If you are not satisfied with our response, you can ask us to review the outcome. Please tell us why you remain unhappy, and a senior member of the organisation who has not previously been involved will review your complaint and respond.
Where a complaint relates to a regulated qualification or an awarding organisation, we will tell you how to take the matter further with the relevant awarding organisation or regulator if you wish to do so.
Complaints are handled sensitively and information is shared only with those who need it to investigate and respond. Records of complaints are kept securely and used to help us improve our services.
To raise a complaint or ask about this procedure, please contact Nannyeze Ltd at info@nannyeze.co.uk.