If an employee engaged in permanent employment by the family does not remain in the family’s employment for at least two weeks or has their employment terminated by the family within two weeks of starting, Nannyeze will provide a refund of placement fee excluding a £200 administrative fee, if all the following conditions are met:
Conditions for a Refund
- The Family notifies Nannyeze within 24 hours of the employee’s notice of termination.
- The Family paid Nannyeze placement fee in full within 14 days of the invoice date, or by the start date (whichever comes first).
- The Family has not changed the employees’ location of employment, the hours originally agreed by the employee and family or the original job description, and the family has provided the employee with an employment contract.
- The family did not terminate the employee’s employment or the Family did not resign due to unreasonable demands placed upon the employee by the Family or for reasons stated above in ‘3’.
- The Family still intends to employ a Nanny.
- The Family has allowed Nannyeze four (4) weeks (commencing from the date the family notified Nannyeze of the original employee’s resignation or notice of termination) as sole Agency engaged by the Family to recruit a suitable replacement employee to be engaged by the Family and the Family has not taken on another Nanny.
If the Family has not met the above conditions (1) to (6) Nannyeze, the family is responsible for full payment of the initial placement’s invoice and no refund is due. Should the Family find the employee unsuitable and still retains the employee under their employment, Nannyeze will not offer a refund to the Family.
If it is temporary employment, we do not normally offer a refund (unless there are exceptional circumstances with prior agreement) if the nanny has started with the family. Agency fee is £30 per day.